🔹 Order Processing

Orders are processed within 1–2 business days (excluding weekends and holidays).
Once your order has been packed and scanned by the carrier, you will receive:

  • Order Confirmation
  • Tracking Number

Processing times may vary during high-volume periods or holidays.

🇺🇸 Domestic Shipping

We ship nationwide using trusted carriers such as FedEx, UPS, and USPS.

Available Services

  • Standard Delivery: 2–5 business days
  • Expedited / Overnight Shipping: Available at checkout.
  • Temperature-Safe Packaging:
    All peptide vials are shipped in temperature-protected, moisture-barrier packaging to maintain stability during transit.

🌍 International Shipping

International orders are available to select countries where Research Use Only (RUO) materials are legally permitted.

Important Notes

  • Customers are responsible for verifying local import regulations.
  • All customs duties, VAT, and taxes must be paid by the recipient.
  • PureGeniX is not liable for packages held, delayed, or rejected by customs.

❄️ Cold-Chain Stability

All lyophilized (freeze-dried) peptides remain stable during normal transit conditions.

Storage Recommendations

  • Store vials at –20°C or as stated on the product label upon receipt.
  • Reconstituted peptides cannot be shipped and must be used within their typical stability window.

📬 Lost, Delayed, or Damaged Shipments

If your package is lost, delayed, or arrives damaged, please contact us within 7 days of delivery:

📧 support@puregenixpeptides.com

Our team will assist with:

  • Carrier investigations
  • Damage claims
  • Replacement shipments or refunds when applicable